Job Details

Job Description: 
As Claims Manager, you will lead and shape the success of the client's claims department, focusing on efficiency, cost control, and exceptional service. Experience handling private passenger auto (PPA) claims in Indiana and Pennsylvania is preferred, while overall claims workload management covers IL, IN, TN, PA and TX.

Responsibilities:

• Manage and motivate claims staff with focus on IN and PA claims teams, ensuring workflow, workload and service levels are met efficiently.

• Develop strategies to reduce loss costs and ensure efficient claim processing.

• Set and measure performance indicators to ensure accountability and team success.

• Monitor and ensure regulatory compliance and minimize complaints.

• Oversee, evaluate and authorize claims, keeping high priority Indiana and Pennsylvania PPA cases closely monitored.

• Coach adjusters handling Indiana and Pennsylvania PPA claims to meet or exceed service objectives and regulatory standards.

• Negotiate claims, achieve favorable outcomes and minimize expenses.

• Foster collaboration within the claims department, working closely with staff, supervisors and managers.

• Identify opportunities to improve processes and ensure operational excellence.

Requirements:

• Bachelor’s degree or higher

• 3+ years of relevant claims management experience

• Nonstandard auto insurance experience (preferred)

• Strong customer service skills and fast-track claim processing expertise

• Skilled at negotiating with attorneys and pro se litigants

• Knowledge of claims practices in IL, IN, TN, PA or TX (preferred)

• Exceptional written and verbal communication skills

• Proficient with technology and coverage/liability analysis

• High level of responsibility, problem-solving and organizational skills

Pay Range: 
The anticipated salary range for this position is $90,000 - $120,000 annually. 
We understand salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity.  
We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Contact:
Blake Grimm
+1 (312) 884-0473
bgrimm@jacobsongroup.com?