Claims Manager
Texas
Job Description:
A third-party administrator (TPA) is looking for a Claims Manager to join their team. The ideal candidate will have comprehensive knowledge and hands-on experience in managing commercial auto, bodily injury and litigated claims. This Claims Manager will play a crucial role in overseeing the claims process by ensuring timely and accurate resolution and maintaining excellent customer service standards. This is an onsite role located in Texas.
Job Responsibilities:
- Assist in building and managing a team of claims adjusters by providing guidance, training and performance evaluations.
- Oversee the end-to-end claims process, including intake, investigation, evaluation, negotiation and settlement of commercial auto, bodily injury and litigated claims.
- Maintain up-to-date knowledge of industry regulations, legal precedents and emerging trends to inform decision-making and drive continuous improvement.
- Act as a primary point of contact for clients, addressing inquiries, resolving issues and fostering positive relationships.
- Proactively manage service level agreement (SLA) compliance.
- Report to the chief operating officer on claim metrics, SLA compliance and claim quality.
- Facilitate back-office support for required client and financial reporting.
- Participate in marketing calls and visits with clients, as needed.
Requirements:
- 3+ years of experience in commercial auto claims management
- Proven track record of success in handling bodily injury and litigated claims
- Prior experience in a supervisory or managerial role within a TPA or insurance company
- Strong knowledge of insurance principles, regulations and best practices within the commercial auto insurance sector
- Excellent leadership skills
- Ability to motivate and mentor a diverse team
- Exceptional communication, negotiation and problem-solving skills
- Proficiency in relevant software applications, including claims management systems and Microsoft Office suite
- Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and accuracy
Benefits:
- Full benefits
- Competitive compensation package
Contact:
Tameka Roberts
312-884-0443
troberts@jacobsononline.com
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Job At-A-Glance
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Category Claims
Industry P/C
Type Direct Hire
Location Texas
Reference ID 36202
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