Job Details

Job Description:
A third-party administrator (TPA) is seeking a Claims Manager to join their team. The ideal candidate will have comprehensive knowledge and hands-on experience in managing commercial auto, bodily injury and litigated claims. This role is crucial in overseeing the claims process, ensuring timely and accurate resolutions and maintaining excellent customer service standards. This is an onsite position based in Texas.

Responsibilities:

• Assist in building and managing a team of claims adjusters by providing guidance, training and performance evaluations.

• Oversee the end-to-end claims process, including intake, investigation, evaluation, negotiation and settlement of commercial auto, bodily injury and litigated claims.

• Stay current on industry regulations, legal precedents and emerging trends to inform decision-making and drive continuous improvement.

• Act as a primary point of contact for clients, addressing inquiries, resolving issues and fostering positive relationships.

• Proactively manage service-level agreement (SLA) compliance.

• Report to the chief operating officer on claim metrics, SLA compliance and claim quality.

• Provide back-office support for required client and financial reporting.

• Participate in marketing calls and client visits as needed.

Requirements:

• 3+ years of experience in commercial auto claims management

• Proven track record of success in handling bodily injury and litigated claims

• Prior experience in a supervisory or managerial role within a TPA or insurance company

• Strong knowledge of insurance principles, regulations and best practices within the commercial auto insurance sector

• Excellent leadership skills with the ability to motivate and mentor a diverse team

• Exceptional communication, negotiation and problem-solving skills

• Proficiency in relevant software applications, including claims management systems and Microsoft Office

• Ability to thrive in a fast-paced, dynamic environment while maintaining attention to detail and accuracy

Benefits:

• Full benefits
• Competitive compensation package

Contact:
Erin Gamez
+ (312) 884-0485
eshaughnessy@jacobsononline.com