Job Details

Job Description:
The Commercial Auto Insurance Senior Product Manager, leading the auto line of business, is responsible for commercial auto country-wide profit and loss (P&L) performance. The role achieves underwriting profit and growth objectives through product, pricing, underwriting and other actions in close partnerships with cross-functional team members. The role works cross-functionally to guide products from conception to launch by connecting the technical and business worlds and engaging with clients to maximize value delivery and resolve ambiguity, breaking down complex problems into steps that drive product development within an agile framework. The role also ensures that product features drive positive business value, while maintaining velocity with high levels of quality.
 
Responsibilities: 

• Lead a team for the commercial auto line of business and collaborate with cross-functional teams such as underwriting, actuarial, user research, UX design, claims, sales, marketing, finance and operations to deliver high-impact products.
• Own P&L accountability for the commercial auto line of business. Report P&L growth performance results to key stakeholders.
• Achieve underwriting profit and growth objectives through product, pricing, underwriting and other actions in close partnership with cross-functional team members.
• Collaborate with the senior leadership team and key stakeholders to develop a multi-year customer-centric product strategy for commercial auto.
• Lead the development and innovation of insurance products from concept to launch and collaborate with cross-functional teams, conduct market research, design product features and pricing, manage regulatory compliance, coordinate product testing and oversee product documentation.
• Recommend and negotiate improvements or changes in the overall process design or systems design. 
• Monitor and analyze the performance of commercial auto in the market, track key performance indicators (KPIs) and identify opportunities for improvement. 
• Identify market opportunities, define product vision and strategy, and demonstrate a track record of delivering exceptional results, with an ability to speak to process improvements and specific results achieved. 
• Demonstrate excellent problem-solving abilities, balancing between addressing root cause and introducing changes quickly.
• Set clear product strategies for commercial auto to ensure development of products that align with the target market, value-added strategy and create a competitive advantage to drive growth.
• Lead the research and analysis of system issues to identify root causes, thereby developing subject-matter expertise.
• Monitor system controls and processes to ensure smooth operations by providing team with direction in meeting business expectations, timely resolution of reported issues and appropriate escalation paths.
• Be accountable for talent management and addressing employee-related issues that affect morale and the work environment, fostering a high-performing team. This includes, hiring, succession planning, performance and compensation management, as well as employee development and career coaching. Manage priorities, distribute workloads and remove obstacles to ensure progress.

• 10+ years of experience in insurance product management or a related field
• Bachelor's degree in business or any relevant field and/or commensurate experience. A master's degree in management or technical field (preferred)
• 2+ years in auto product management (commercial or personal lines) (preferred)
• Insurance product management
• Product roadmap
• Product strategy
• Product requirement analysis
• Market research
• Quality assurance
• Agile project management 
• Enterprise application software 
• Technology solutions
• Insurance operations