Job Details

Job Description:
Our client, an agency wholly owned by the parent company (a highly rated insurance carrier), is seeking a Client Advocate for personal lines. The Client Advocate oversees end-to-end renewals, manages client relationships and supports daily client inquiries. This position involves working closely with clients to understand their unique risk profiles, needs, and goals so our agency can provide proactive guidance and tailored solutions. This role requires a licensed individual, with advanced industry designations preferred (CIC, CPCU, CRM, etc.).

Responsibilities:

• Portfolio Management: Own client relationships within small-to-mid revenue tiers, serving as the primary point of contact for clients, delivering exceptional service and support throughout the renewal process and beyond. Explore clients’ other business operations to become their holistic insurance agent of choice.
• Client Relationship Management: Provide excellent service to policyholders, solving problems promptly and becoming a resource for policy questions and requests. Develop and maintain long-term relationships with clients, serving as a trusted advisor. Understand their evolving needs and provide personalized solutions to meet their insurance objectives. Negotiate with carriers to secure the best possible coverage and pricing for clients, considering their specific requirements and risk profiles. Maximize opportunities to educate clients about loss prevention and security strategies, product features, and carrier underwriting recommendations.
• Risk Analysis and Program Design: Analyze client exposures and design comprehensive insurance programs that effectively mitigate risks while aligning with their budget and goals. Conduct coverage gap analyses to advise clients of potential exposures and solutions, resulting in the addition of necessary lines of business.
• Carrier and Underwriter Relationship Building: Build strong relationships with underwriters to leverage their expertise and secure customized solutions for clients. Maintain open communication channels to facilitate smooth transactions and address any issues promptly.
• System and Policy Compliance: Maintain accurate client records, policy documentation, and renewal schedules. Process policy endorsements, amendments, and other administrative tasks accurately and efficiently. Assist with maintaining compliance with industry regulations and agency standards.
• Process Improvement: Identify opportunities for process improvement and contribute ideas to enhance operational efficiency and client service delivery.
• Confidentiality: Maintain strict confidentiality in handling client information and adhere to all privacy regulations and protocols.

• High school diploma; Bachelor’s degree (preferred)
• 2-4 years customer service experience
• 5+ years of insurance industry experience (preferred)
• Property/casualty insurance agent license
• Advanced industry designations (CIC, CPCU, CRM, etc.) (preferred)
• Strong communication and problem-solving skills
• Proficiency in MS Word, Excel and Outlook
• Active property and casualty insurance license