Job Details

Job Description:
Our property and casualty insurance client is seeking a Vice President of Operations to work alongside the COO in driving revenue growth, improving profitability, optimizing internal processes and leading cross-functional teams. This is a full-time, hybrid position based in Texas.

Responsibilities:

• Leads, manages and holds leadership team accountable for achieving agreed-upon commitments. Sets and achieves quarterly benchmarks to accomplish strategic plans by aligning individual and team goals.
• Integrates major operating functions with direct oversight of personal lines service, commercial lines service, financial institutions, quality assurance, HR, carrier relations and VA relationships.
• Resolves issues effectively, identifies problems and ensures practical solutions in a healthy manner.
• Ensures a healthy, functional and cohesive leadership team.
• Ensures adherence to core processes and operating systems consistently.
• Demonstrates effective project management skills.
• Demonstrates values alignment, focus, simplicity and clarity.
• Promotes open communication and high morale, and reinforces company mission, vision and values.
• Collaborates effectively with the CEO and COO, maintaining mutual respect.
• Ensures key messages are cascaded across the organization.
• Oversees company operations to meet revenue and profitability targets.
• Manages education, training, and development programs for staff capability and agency expertise.
• Provides ongoing coaching and training on leadership, efficiency, sales, customer-centric processes and personal development.
• Manages recruiting, onboarding, professional development, performance management and employee engagement.
• Builds trusted relationships with customers, partners, vendors, management and stakeholders.
• Creates employee recognition programs aligned with company culture and goals.
• Maintains policies consistent with federal, state and local regulations, and agency culture.
• Compiles required and special reports on operating functions.

• Bachelor’s degree in business administration
• 8 to 15 years of management experience at a large insurance agency, MGA or carrier