Head of Casualty Claims Operations

Job Description:
A property and casualty client is seeking a Head of Casualty Claims Operations. This professional is responsible for managing and optimizing the performance of all casualty claims units. This leader will drive the execution of strategies that align with corporate objectives and ensure efficient and effective day-to-day operations. The key duties of the role include strategic leadership, talent management, complex claim resolution, performance analysis and stakeholder engagement. By fostering a high-performance culture, driving operational excellence and mitigating risks, the Head of Casualty Claims Operations plays a critical role in achieving the organization’s goals and maintaining its reputation of quality claims management. This is a retained search.

Responsibilities:

• Provide senior-level strategic guidance to align the department with organizational goals.
• Ensure strong day-to-day execution and adherence to established claims practices, procedures, quality standards and regulatory compliance within the organization’s casualty claims units.
• Lead and collaborate with casualty claims directors to ensure consistency in management approaches, practices, procedures and performance metrics.
• Facilitate the execution of corporate business plans across all casualty claims units.
• Maintain accountability for casualty claim results, including coverage determinations, reserve adequacy, loss costs, loss expenses and claim service delivery.
• Oversee the timely investigation, evaluation and disposition of claims.
• Provide strategic and tactical input to assist in the resolution of complex claims.
• Develop and implement reviews to ensure claims technical standards are met.
• Identify improvement opportunities and communicate them effectively to relevant stakeholders.

• 15+ years of experience working with commercial and personal lines casualty claims
• 10+ years of experience with increasing authority in robust claims operations management
• Strong technical foundation in managing complex commercial casualty claims
• Expertise in litigation management, including the ability to develop and implement a comprehensive litigation management strategy
• Proven experience as a data-driven and technology-savvy leader
• Experience in claims transformation (preferred)
• Bachelor’s degree
• Juris doctor degree (preferred)
• Experience with asset modeling, investment analytics, fixed indexed annuity, universal life and term insurance financial reporting (preferred)