Job Details

Job Description:
Our life insurance client is adding a Call Center QA to their team. This position is has the potential to become permanent after 6-12 months.

Responsibilities:

• Audit all calls that include payment processing

• Review 15-20 calls per day, checking for quality and compliance

• Assist with other tasks including reviewing policy forms, assisting with tickets, taking calls and other administrative duties as needed

Requirements:

• Strong documentation and communication skills

• Willingness to assist with other tasks including reviewing policy forms, taking calls and other administrative duties

• Life insurance experience (preferred)

• 2+ years of call audit/grading experience

Pay Range:
The anticipated pay range for this position is $23-$26 per hour, based on experience. We understand salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement savings plan

Contact:
Morgan Falck
Life Insurance Recruiter
+1 (312) 884-0453
mfalck@jacobsongroup.com

Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs.
If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsononline.com or +1 (800) 466-1578 to make a request.

Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!