Job Details

Job Description:
Our life insurance client is seeking an empathetic and detail-oriented Post-Issue Customer Care Advisor to support policyholders after policy issuance. This contractor role focuses on servicing existing customers, resolving policy-related inquiries and delivering a best-in-class customer experience throughout the policy lifecycle.

Responsibilities:

• Handle inbound customer inquiries related to active life insurance policies.

• Assist policyholders with policy servicing such as address changes, billing inquiries, beneficiary updates, cancellations, etc.

• Deliver exceptional customer support across phone, chat and email channels.

• Resolve customer concerns efficiently while maintaining empathy and professionalism.

• Escalate complex policy servicing issues when appropriate.

• Accurately document all customer interactions and account updates.

• Maintain compliance with operational procedures and quality standards.

• Follow up on unresolved customer concerns through completion.

• Support retention efforts by educating customers on policy benefits and available solutions.

• Participate in team meetings, training sessions and operational initiatives as needed.

Requirements:

• 3+ years of customer service/contact center experience, preferably in life insurance or financial services

• Strong conflict resolution and problem-solving abilities

• Excellent verbal and written communication skills

• Ability to navigate multiple systems and manage competing priorities

• Experience working in a fast-paced customer support environment

• Ability to work independently and demonstrate sound judgment

• Prior experience supporting insurance servicing operations (preferred)

Pay Range:
The anticipated pay for this position is $22.00 per hour. We understand salary is an important factor in a job search, and we encourage you to apply even if you feel that your desired compensation may fall outside of the listed range. The final pay for this position is determined based on several factors including but not limited to, relevant experience, skills and certifications, education and training, geographic location, market conditions, and internal equity. We are committed to finding the right candidate for this role and are open to discussing how your unique qualifications align with our needs.

Benefits:

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) retirement savings plan

Contact:
Morgan Falck
Life Insurance Recruiter
+1 (312) 884-0453
mfalck@jacobsongroup.com

Equal Opportunity Employer:
The Jacobson Group is committed to fostering an inclusive and equitable workplace that reflects the diverse communities we serve. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected characteristic as defined by applicable law. We believe that diversity of thought, background and experience strengthens our team and drives innovation. All employment decisions are based on qualifications, merit and business needs. If you require a reasonable accommodation to complete the application process or participate in an interview, please contact us at HR@jacobsongroup.com or +1 (800) 466-1578 to make a request.

Refer a Colleague:
Do you know someone who would be interested in this project? Submit your referral directly by emailing the Jacobson contact listed above or submitting them through this form. If your referral is hired for a contract assignment and meets all other eligibility criteria, you will receive a referral bonus!